My Summary Failed

If your meeting summary fails to generate, there are several potential causes and solutions to try.

Steps to try

1. Update your app to the latest version from the App Store.
2. Make sure you have fast and stable internet connection when generating summaries.
3. Keep the app open and your phone awake.

Still Having Issues?

If you've tried these solutions and are still experiencing problems with summary generation, please contact our support team at cue-support@44pixels.ai with the following information:

• Date and time of the recording
• Approximate length of the recording
• Brief description of the issue
• Any error messages you received

Our team will work with you to resolve the issue as quickly as possible.