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Notes Not Available

warning

Please do not delete the app, your notes are stored but will be removed if you remove the app

If your notes are not showing in the app, this is likely due to a sync issue that occurred during a recent update. Don't worry - your notes are safe and can be recovered.

What Happened​

During a recent app update, your notes attempted to sync with our updated system. For a small percentage of users, something went wrong during this sync process, causing notes to become out-of-sync and not display properly in the app.

How to Recover Your Notes​

Follow these steps to restore your missing notes:

  1. Update your app to version 0.18.22 or later from the App Store

  2. Open app settings in the Cue app

  3. Find "Copy diagnostics info" option in the settings menu

  4. Press this button five times until you see a dialog offering to restore your data

  5. Proceed with the data restoration

Your notes will be recovered and the synchronization will run again. This issue will not happen again once this recovery process completes successfully.

Important Notes​

  • This is a one-time issue that occurred during the system update
  • All your notes are safely stored and can be fully recovered
  • The recovery process only needs to be completed once
  • After recovery, normal sync functionality will resume

Still Having Issues?​

If you continue to experience problems after following these steps, please contact our support team for additional assistance.

We sincerely apologize for any inconvenience this may have caused. Our team worked around the clock to understand and fix this issue as quickly as possible. Thank you for your patience and for using Cue.